Resetting or restarting your Shaw modem is an easy process that can help resolve many common internet connectivity and speed issues. A modem restart often fixes problems like slow speeds, connection drops, or when your modem gets stuck. Whether you have a Shaw BlueCurve modem, a Hitron modem, or an older Shaw Gateway modem, the steps to reboot it or reset it to factory default settings are straightforward.
In this comprehensive guide, we will cover multiple methods to restart or reset Shaw modems. We’ll also provide troubleshooting tips for when your Shaw modem continues having problems after a restart. Follow along with the step-by-step instructions below to get your Shaw modem back up and running optimally.
How To Restart Shaw BlueCurve Modem?
The Shaw BlueCurve modem is Shaw’s latest modem model. Restarting this modem to troubleshoot problems is simple. Here are the steps:
Step 1: Locate Power Button
Start by locating the power button on the back of your BlueCurve modem. It looks like a circular button with a vertical line in the middle.
Step 2: Press and Hold the Power Button
Firmly press and hold the power button for at least 10-15 seconds to force your BlueCurve modem to restart.
Step 3: Wait for the Modem to Reboot
The modem activity and connectivity lights will turn off momentarily. After 30-60 seconds, the lights will start blinking again as the modem reboots. Wait for 2-3 minutes as the modem finishes booting up.
Step 4: Reconnect Devices
Once the modem is back online, reconnect your wireless devices and computers. This forces the devices to re-establish their internet connection which often resolves connectivity problems.
Step 5: Test Speeds
Go to a website or app to test your Shaw speeds. The restart typically fixes internet issues, but if speeds are still inconsistent, you may need to factory reset your modem next.
And that’s it! By following these 5 simple steps you can reboot your Shaw BlueCurve modem to troubleshoot internet problems.
How to Reset Shaw BlueCurve Modem?
If restarting your BlueCurve modem hasn’t helped, the next step is a factory reset. Resetting the modem erases saved settings and data and reconfigures it to default settings.
Here is how to reset a Shaw BlueCurve modem:
Step 1: Find the Reset Pinhole
Turn the modem over to locate the reset pinhole on the back near the power button. It is labeled with a triangle icon.
Step 2: Press and Hold the Button
Take a straightened paperclip or sharp pin and insert it firmly into the pinhole. Press and hold the reset button for at least 20-30 seconds.
Step 3: Wait for Reboot
The modem will turn off all lights as it initiates the reset process. The lights will start flashing after about 30-60 seconds as it restarts. Wait for 3-5 minutes for the reset to fully complete.
Step 4: Reconfigure Modem
Once the modem is back online, reconnect your wireless devices. You may need to reconfigure your wireless settings. Refer to your Shaw reset instructions for details.
This factory reset will generally fix persistent modem issues by erasing any problematic settings causing conflicts.
How To Restart Hitron Modem?
Shaw still uses the older Hitron modems in some regions. Here are instructions for resetting this model:
Step 1: Find Reset Button
Locate the reset button on the back of the Hitron modem. It is labeled with the reset icon.
Step 2: Press Button for 10 Seconds
Use a pin or paperclip to firmly press and hold the reset button for 10-15 seconds.
Step 3: Wait for the Modem to Reboot
The lights on your Hitron modem will turn off and restart. Wait about 2 minutes for the modem to finish rebooting.
Step 4: Reconnect Devices
Rejoin the wireless network on your devices once the modem is back online. Testing speeds will confirm if the restart resolved any connection issues.
If restarting the Hitron modem did not help, try resetting it to factory default settings next.
How To Restart the Shaw Gateway Modem?
Shaw previously used the Shaw Gateway modem model. Use these steps to restart this modem:
Step 1: Locate Power Button
The power button on the Shaw Gateway modem is on the back right when looking from behind.
Step 2: Press and Hold Button
Press and firmly hold the power button for at least 10 seconds to force a restart.
Step 3: Wait for Modem to Restart
The lights on the front will turn off for about 30 seconds as it restarts before turning back on once the reboot process finishes.
Step 4: Reconnect and Test
Rejoin your wireless network and reconnect devices once the modem is back online. Test internet speeds to ensure connectivity has improved.
If your issues persist on the Shaw Gateway modem, try resetting your Shaw Gateway modem to factory settings.
How To Factory Reset Shaw Modem?
Resetting your Shaw modem clears out old settings and data that may be causing problems. Here are step-by-step instructions for different Shaw modems:
Reset Shaw BlueCurve Modem
Follow these steps to factory reset a Shaw BlueCurve modem:
- Locate the pinhole reset button on the back of the modem near the power button.
- Use a paperclip or sharp pin to press and hold the button for 20-30 seconds until the lights turn off
- Wait 3-5 minutes for the modem to reboot and reload firmware.
- Reconfigure wireless settings if prompted and reconnect devices.
Reset Hitron Modem
To reset a Hitron Shaw modem:
- Find the reset pinhole on the back labeled with a reset icon.
- Press and hold the button with a paperclip for 15+ seconds until the lights restart.
- Let the modem fully reboot for about 5 minutes.
- Reconnect your wireless devices and computers.
Reset Shaw Gateway
For the Shaw Gateway model, use these factory reset steps:
- On the back, press and hold the reset pinhole for 20+ seconds using a pin.
- Release and let the modem restart completely. Takes about 5 minutes.
- Renew wireless connections and the internet should resolve issues.
Performing a factory reset often resolves persistent modem issues when restarts have not helped.
Shaw Modem Troubleshooting Tips
Here are some helpful tips for troubleshooting your Shaw modem when problems persist after resetting:
- Ensure all coaxial cables connecting to the modem are tightened and fully inserted
- Try connecting the modem to a different coaxial outlet
- Update firmware and drivers if available
- Call Shaw to support if hardware issues are suspected
- For wireless issues, check router placement and settings
- Test with a wired connection to isolate problems
- As a last resort, replace the modem if determined to be defective
Resetting your Shaw modem along with some troubleshooting is typically enough to get speeds back up and running smoothly. Contact technical support if issues continue persisting.
Frequently Asked Questions About Restarting Shaw Modems
Here are answers to some commonly asked questions about rebooting Shaw modems:
How long does it take to restart a Shaw modem?
It takes about 1-2 minutes for a Shaw modem to fully restart and 5 minutes or longer to reset to factory default settings.
Do I lose internet access when restarting my Shaw modem?
Yes, restarting or resetting your Shaw cable modem will temporarily disrupt your internet access for a few minutes.
Will resetting my Shaw modem erase my settings?
Simply restarting will not erase any settings. But resetting to factory default settings clears all custom settings.
Do I need to reconfigure my WiFi password if I reset my Shaw modem?
If you reset your modem to factory settings, you will likely need to reconfigure your wireless network name and WiFi password.
Why is my Shaw modem still having issues after restarting?
If your Shaw modem issues persist, try connecting devices via ethernet, relocating the modem, checking cables, updating firmware, or replacing defective hardware.
How can I prevent issues with my Shaw modem?
To help avoid issues, keep the modem firmware updated, securely position all hardware, use quality ethernet cables, and maintain good ventilation around the modem.
Restarts and resets are simple processes to help resuscitate a Shaw modem that’s acting up. With the instructions above, you can easily get your modem back up and running optimally.
For additional technology support, feel free to contact Shaw technical support regarding any persistent connectivity or hardware issues.
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